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Whiskyinfinite Refund & Returns Policy

At Whiskyinfinite, we are committed to delivering premium whisky and a seamless shopping experience. We want every customer to feel confident when ordering from us. This Refund and Returns Policy explains when and how returns, refunds, and exchanges are handled.

1. General Principles

  • Due to the nature of alcoholic products, we can only accept returns or offer refunds in specific circumstances outlined below.
  • By placing an order with us, you confirm that you are of legal drinking age in your country of residence.

2. Returns & Exchanges

We accept returns only if:

  1. The product was damaged in transit.
  2. You received the wrong item in your order.
  3. The product is faulty or defective (e.g., compromised seal, leakage).

👉 Returns are not accepted if:

  • The bottle has been opened or tampered with.
  • The item is unwanted due to a change of mind.
  • Packaging is missing or significantly damaged by the customer.

3. Refunds

  • If your return is approved, we will process a full refund (including standard shipping costs) to your original payment method within 7–10 business days.
  • If you received the wrong product, we will cover the cost of return shipping and provide the correct item (or refund if unavailable).
  • If your item was damaged, you may be asked to provide photographs for our claims process.

4. Order Cancellations

  • Orders can be cancelled within 24 hours of purchase provided they have not yet been dispatched.
  • Once your order has shipped, it cannot be cancelled.

5. Returns Process

To request a return:

  1. Email us at [contact@whiskyinfinite.com] with your order number and reason for return.
  2. Our customer care team will confirm eligibility and provide instructions.
  3. Securely package the item(s) and return them using the provided shipping details.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • We recommend using a trackable shipping service for returns.

7. Exceptions by Law

In some jurisdictions, laws around the sale of alcohol may restrict returns or refunds. Where required, local consumer protection regulations will apply in addition to this policy.

8. Contact Us

If you have any questions about this policy, please contact our support team:
📧 contact@whiskyinfinite.com
📞 +32460214132