Whisky Infinite – Frequently Asked Questions (FAQs)
Welcome to the Whisky Infinite FAQs. Here you’ll find answers to the most common questions about ordering, shipping, and returns. For full details, please see our Shipping & Delivery Policy and Refund & Returns Policy
📦 Orders & Shipping
Q: Do you ship internationally?
Yes, we deliver to most countries worldwide. Some restrictions apply due to local alcohol laws.
Q: How long will my order take to arrive?
- UK deliveries: 2–5 business days
- Europe: 5–7 business days
- International: 7–14 business days (customs may add extra time)
Q: How much does shipping cost?
Free shipping to all destinations
Q: Will I need to sign for my delivery?
Yes. All orders must be signed for by an adult of legal drinking age in your country.
Q: Can I track my order?
Absolutely. Once shipped, we’ll email you a tracking number so you can follow your delivery.
🔄 Returns & Refunds
Q: Can I return a bottle if I change my mind?
No, unfortunately returns are only accepted if your product is damaged, faulty, or incorrect.
Q: What if my order arrives damaged?
Please email us within 48 hours of delivery with photos. We’ll arrange a replacement or refund.
Q: How do I request a return?
Email contact@whiskyinfinite.com with your order number and reason for return. Our team will guide you through the process.
Q: How long do refunds take?
Approved refunds are processed within 7–10 business days back to your original payment method.
Q: Can I cancel my order?
Yes, if it hasn’t shipped yet. Orders can be cancelled within 24 hours of purchase.
💰 Duties & Taxes
Q: Will I have to pay customs charges?
If you’re outside the EU, you may need to pay local customs duties, excise taxes, or import fees. These are the buyer’s responsibility.
📞 Customer Support
Still have questions? We’re here to help.
📧 contact@whiskyinfinite.com
📞 +32460214132